Privacy Policy and Terms of Service


These general terms and conditions of sale comprehensively regulate all sales transactions that can be offered, loaned or carried out from the online store located on the website (hereinafter Website ) owned by Salasana S.L. (hereinafter Salasana or Salasana S.L), with CIF B02986685, registered office at LG MASIA CAN LLOPIS, S/S, BUSTIA 32, CARDEDEU.

These terms and conditions may be modified by Salasana at any time, the user being informed of the existence of any new version of these that contains changes that are substantial,


The access, navigation and use of the Website, confers the condition of user, for which all the Conditions established here, as well as their subsequent modifications, are accepted, from the beginning of the navigation through the Website, without prejudice to the application of the corresponding mandatory legal regulations, depending on the case.

The User assumes his responsibility for the correct use of the Website. This responsibility will extend to:

  • Use this Website only to make legally valid inquiries and purchases or acquisitions.
  • Do not make any false or fraudulent purchase.
  • Provide truthful and lawful contact information, for example, email address, postal address and/or other information.

The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.

The Website is mainly aimed at Users residing in Spain. Salasana does not ensure that the Website complies with the laws of other countries, either totally or partially.


These conditions apply to all quotations, offers, activities, agreements and deliveries of products by or on behalf of Salasana. Deviation from these conditions is only possible if the parties have explicitly agreed in writing.


These conditions will regulate the use of the website that Salasana makes available to its users and clients. The purchase at can be made from the territories available in the payment process (checkout). The products that Salasana sells through its website are mainly:

TEXTILE PRODUCTS EFFECTIVE AGAINST VIRUSES, BACTERIA AND FUNGI, aimed at the health, catering, home and labor protection sectors, among others.

These General Conditions have been prepared in accordance with the provisions of Law 34/2002, on services of the information society and electronic commerce, Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, all of them legal provisions of mandatory application. Salasana may modify them without prior notice, so that it recommends a periodic consultation of them, even more so when it is ready to make effective use of its online store located on the web However, Salasana is always committed to keeping them updated, publishing the latest version and allowing access and printing at any time.


Access to the Salasana Portal is free and attributes the condition of User to the user, regardless of the subsequent use of the services offered.The purchase will be allowed without the need for prior registration, in any case having to fill in the form, in order to identify the buyer and the delivery address

The acquisition of the products in can only be made by users over eighteen (18) years of age, who must follow the steps and instructions that will accompany the entire purchase process, consistent, by way of illustration only:

  • Fill in the mandatory data requested during the purchase process.
  • On-screen display of the order summary, delivery conditions and shipping costs — if any —.
  • Acceptance of purchase conditions, which implies the reading, understanding and irrevocable acceptance of each and every one of these General Conditions, as well as, where appropriate, of the existing Particular Conditions.
  • Immediate receipt of the summary email in the account used in the registration or — failing that — in the shortest time possible and always before the following twenty-four hours.

The acquisition of products on for subsequent distribution or resale, either in public establishments or in the domestic sphere, is not permitted. Salasana will regulate and authorize the necessary permits if at any time it consents, so it will reliably notify said authorization to the authorized agent.


No valid order can be made without expressly accepting the Privacy Policy and Terms of Service and Legal Notice of Salasana S.L.

All orders will be considered offers to purchase subject to these terms and conditions.

Salasana reserves the right to accept them if the requirements set forth in them are not met.

Once an order has been placed, the system automatically generates a receipt receipt. However, this confirmation does not imply the automatic acceptance of the order, since Salasana reserves the right to collect additional information, related to identity and address to guarantee both a correct shipment of the order, and to ensure the absence of related fraud. with transactions.

Orders can be placed 365 days a year, at any time, except when the service is suspended for maintenance or due to other commercial circumstances and/or force majeure.

Any order is subject to product availability. In the event that it is not possible to deliver an order due to supply problems or insufficient stock, the user will have the option of waiting until the product is available or canceling the order.


It will be considered that the delivery has taken place at the moment in which the user or a third party indicated by him acquires the material possession of the products. The delivery time for the order will vary according to the selected shipping method and will be indicated on the website once the order confirmation is obtained, in any case, it will not exceed 30 days from the date of the order confirmation. . In the event that the delivery date cannot be met, we will inform the user of this circumstance and they will be offered the option of continuing with the purchase by setting a new delivery date or the possibility of canceling the order obtaining a full refund of the price paid. If the recipient is absent at the time of delivery, a notice will be left so that he can pick up the shipment at the place and within the time indicated. Once the period has elapsed without the collection taking place, the shipment will be returned to Salasana.


It is understood that the price of each product is the one that will appear on the website at the time of placing each order. The user must pay the marked price, including applicable taxes, together with shipping costs, which will be added to the final price to pay.

Prices can be modified by Salasana at any time and without prior notice without affecting orders already confirmed. However, even confirmed Salasana will not be obliged to attend orders when the price is incorrect, especially when the error is manifest and easily recognizable.

The accepted means of payment are:

  • Payment by credit or debit card. We reserve the right NOT to accept certain payments with certain credit cards.
  • Payment via PayPal.

Salasana reserves the right to change the payment methods, being able to create new ones or eliminate any of the existing ones, without the user/customer of being able to make claims for this reason. However, if the change in the payment method affects an order already placed, from we will contact the client to inform them of said change, offering them the option of canceling the order if they consider it convenient. Payment by credit/debit card: The charge is made online, that is, in real time, through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated is correct. In order to provide maximum security to the payment system, uses secure payment systems from leading financial entities in electronic commerce. In this sense, the confidential data is transmitted directly and in encrypted form (SSL) to the corresponding financial entity. The SSL encryption system that is used gives total security to the transmission of data through the network. The client's data enjoy total confidentiality and protection. Credit card data is not recorded in any of our databases. They are only used in the virtual POS (Point of Sale Terminal) of Salasana's financial institution, through its Secure Payment Gateway. Credit cards will be subject to checks and authorizations by the issuer of the same, but if said entity does not authorize the payment, Salasana is not responsible for any delay or non-delivery and will not be able to formalize any Contract with the client. . Salasana reserves the right to verify the personal data provided by the client and adopt the measures it deems appropriate (including the cancellation of the order) so that the purchased merchandise is delivered in accordance with the data that appears in the order.

Payments with PayPal are made directly on the PayPal website, following the conditions of use established by PayPal. In the case of not paying the order within one hour, Salasana will consider the order cancelled.


The User has the right to withdraw from the contract concluded through within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day on which the User or a third party indicated by him, other than the carrier, has acquired material possession of the goods.

To exercise the right of withdrawal, the User must notify SALASANA of their decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email).

The User may use the withdrawal form model that is included at the end of these conditions, although its use is not mandatory. To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by the User of this right be sent before the corresponding term expires.

In case of withdrawal, SALASANA will return all payments received from the User, including delivery costs (with the exception of additional costs resulting from the User's choice of a delivery method other than the least expensive method of delivery). ordinary delivery that is offered) without any undue delay and, in any case, no later than 14 calendar days from the date on which the User informs SALASANA of his decision to withdraw from the contract. SALASANA will proceed to make said reimbursement using the same means of payment used by the User for the initial transaction, unless the User has expressly provided otherwise; in any case, the User will not incur any expenses as a result of the reimbursement. SALASANA may retain the reimbursement until the goods have been received, or until the User has presented proof of their return, depending on which condition is met first.

The User must return or deliver the goods directly to SALASANA without any undue delay and, in any case, no later than 14 calendar days from the date on which they notify us of their decision to withdraw from the contract. The term will be considered met if the User returns the goods before said term has expired. The User must bear the direct cost of returning the goods.

The User will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods. It is specified in this document that any Products not sealed after delivery or that may be returned for sanitary reasons or health protection purposes, will not be subject to withdrawal (including, without limitation, any Products of care of beauty if its cover or closure is removed). The right of withdrawal will not be applicable to contracts that refer to:

  • The supply of goods whose price depends on financial market fluctuations that SALASANA cannot control
  • The supply of goods made according to the specifications of the consumer and user or clearly personalized.
  • The supply of goods that may deteriorate or expire quickly.
  • The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
  • The supply of goods that after delivery and taking into account their nature have been mixed inseparably with other goods.
  • The supply of alcoholic beverages whose price has been agreed upon at the time of signing the sales contract and that cannot be delivered within 30 days, and whose real value depends on market fluctuations that SALASANA cannot control.
  • Contracts in which the consumer and user have specifically requested SALASANA to visit them to carry out urgent repair or maintenance operations.
  • The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
  • The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
  • The supply of digital content that is not provided in a material Salasana when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that consequently they lose their right of withdrawal


In accordance with the General Law for the Defense of Consumers and Users and other complementary laws, SALASANA offers a guarantee on all its products from delivery and we will proceed, as appropriate, to repair, replace, reduce the price or return of the amount of the product. If you have to make a warranty claim, please contact us through the means of contact provided above. This warranty does not cover possible breakage or wear caused by use. The consumer and user must inform the seller of the lack of conformity within a period of two months from when he became aware of it.


SALASANA is responsible for the processing of the User's personal data and informs you that these data will be processed in accordance with the provisions of the Organic Law of 2018, of December 5, on the Protection of Personal Data and guarantee of the rights and Regulation (EU) 2016'679 of April 27, 2016 (RGPD) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, for which it is provided the following treatment information:

End of treatment: Maintain a business relationship with the User.

Data collected:

The personal data collected on this site are the following:

  • Account opening or order creation: when creating the user account, their name, surname, telephone number, postal address, NIE, POSTAL CODE, CITY
  • Login: when the user connects to the website, they record, in particular, their last name, first name, access data, usage data, location and payment data.
  • Profile: the use of the services provided on the website allows you to enter a profile, which may include an address and a telephone number.
  • Payment: as part of the payment for the products and services offered on the website, financial data relating to the user's bank account or credit card is recorded.
  • Communication: When the website is used to communicate with other members, the data related to the user's communications is temporarily stored.
  • Cookies: Cookies are used when the site is used. The user has the possibility of deactivating cookies from the configuration of his browser.

Use of personal data

The purpose of the personal data collected from users is to make the services of the website available to them, improve them and maintain a secure environment.More specifically, the uses are as follows:

  • Access and use of the website by the user
  • Management of the operation and optimization of the website
  • Organization of the conditions of use of Payment Services
  • Verification, identification and authentication of the data transmitted by the user
  • Proposal to the user of the possibility of communicating with other users of the website
  • Implementation of user assistance
  • Personalization of services by displaying ads based on the user's browsing history, according to their preferences
  • Fraud prevention and detection, malware management (malicious software) and security incidents
  • Management of possible conflicts with users
  • The sending of commercial and advertising information, according to the user's preferences

Sharing personal data with third parties

Personal data may be shared with third parties in the following cases:

When the user uses the payment services, for the implementation of these services, the website is in contact with third-party banking and financial entities with which it has entered into contracts.

  • When the user posts publicly accessible information in the free comment areas of the website.
  • When the user authorizes a third party website to access their data.
  • When the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to the user's data, in the context of the provision of these services, and are contractually obliged to use them in accordance with the provisions of the applicable regulations on the protection of personal data.
  • If required by law, the Website may transmit data to file claims against the Website and to comply with administrative and judicial procedures.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify data storage, databases and the general Shopify app. Your data is stored on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as it is necessary to complete the purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set forth by PCI-DSS as directed by the Security Standards Council of PCI, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information from stores and their vendors

For more insight, you may also want to read Shopify's Terms of Service here or Privacy Statement here.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for transactions related to purchases

For these providers, we recommend that you read the privacy policies so that you can understand how your personal information will be handled.

In particular, remember that some providers may be located or have facilities that are located in a different jurisdiction than you or us. Accordingly, if you wish to proceed with a transaction involving the services of a third party provider, your information may be subject to the laws of the jurisdiction(s) in which the service provider or its facilities are located.
By way of example, if you are located in Canada and your transaction is processed by a payment gateway based in the United States, then your personal information used to complete the transaction may be subject to disclosure under United States law, including the Patriot Act.

Once you leave our store website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our Terms of Service. website.


When you click on links on our store, you may be redirected away from our site. We are not responsible for the privacy practices of other sites and we encourage you to read their privacy statements.

Some of our links to external sites, such as Amazon, may be affiliate links. Which means that when you click on them they will have a cookie that will tell the external page that your visit is directed by our website and in case you make a purchase in a set period of time, it may be www.salasana. es or one of its partners takes a commission.


By using our website, we assume that you accept Cookies from our website.

In order for this website to work properly it needs to use cookies, which is information that is stored in your web browser. For more information, please read our Cookies Policy, to which you will find a link at the bottom of the web.


The website applies organizational, technical, software and physical measures in digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Website cannot guarantee the security of any information transmission or storage over the Internet.